I ordered tenderloin medallions ($27) with the béarnaise sauce served with grilled asparagus and some sort of sweet potato item (not chips or mashed potatoes). My husband ordered the salmon ($23) which was to come with seasonal vegetables and sweet potato chips. He also ordered a side of grilled asparagus ($3).

The food arrived and we both just looked at our plates knowing that something was not correct but before we could say anything, our server was already gone. My entrée arrived with mashed potatoes (not the sweet potato item as indicated on the menu) and three pale, wilted spears of asparagus (not grilled as indicated on the menu). My husband’s entrée was piled high with sweet potato chips and also three pale, wilted spears of asparagus (not grilled as indicated on the menu; and where were the seasonal vegetables?). The “side” of asparagus that he ordered wasn’t immediately provided along with the gorgonzola butter he had requested. I sliced into one of my tenderloin medallions (which appeared to have a small dollop of béarnaise sauce lying underneath) only to find that even though it was seared on the outside, it was raw on the inside. Definitely not the medium I had asked for. And it was cold. I sampled the mashed potatoes (again, not what was indicated on the menu) and they were cold as well. The asparagus was also cold. And when I say “cold,” I really mean cold; it was not even remotely warm. I pushed my plate away and commented to my husband that I wasn’t going to eat this. His salmon was hot but his asparagus wasn’t and the sweet potato chips tasted like old oil. I rarely complain at a restaurant but after having waited so long for our food only to get a cold meal that was cooked completely wrong and not presented as it was on the menu, I had to speak up. Our server finally returned to the table and I told him very politely that this was not right and that I’d like to speak to the manager.

A gentleman appeared and asked what the problem was. I immediately apologized stating that I never do this but that this meal was unacceptable. I even gently touched his arm to enforce how badly I felt about complaining. I told him that my plated dinner was not what was described on the menu, my steak was rare when I asked for it to be medium and that everything was cold. Without much consideration on his part, he began to say what appeared to me to be a rehearsed statement. He apologized (insincerely, I felt) and said “I’ll take care of your dinners.” His choice of words here and the manner in which he phrased it implied “eat what’s in front of you and you won’t have to pay for it” to which I responded “but we have no desire to eat this.” His reply was “Perhaps you should find yourselves another restaurant and never come back.” Needless to say we were shocked! “And you’re the manager?” I said. He responded, “No, I’m the owner.” Unbelievable. In a futile attempt to relate to “the owner” that his approach to this situation was not the right way, my husband expressed how he had been in the restaurant business for over 13 years, four of which were in an Italian kitchen, and if there was ever customer dissatisfaction, the meal would be re-done on the house. The owner again responded that perhaps we should just leave and find another restaurant and never come back and to take our “professionalism” elsewhere. Even when I said to him “Do you know how many people I am going to tell?” his response was “I imagine several and you should feel free to do that.” He proceeded to insult and goad myself and my husband.

We got up to leave, aghast with “the owner’s” behavior. My husband and the owner were behind me as we were leaving the dining room and I heard muttering but frankly was so engrossed in my own thoughts over this incredibly insane situation that I didn’t pay attention to what was going on UNTIL I heard the owner call my husband a “tough guy.” Needless to say, a very loud verbal exchange ensued within the restaurant with the remaining table of patrons and staff turning to see what was going on. The owner continued to berate and insult us all the way to the door.

We absolutely cannot believe that an owner of a restaurant would behave like this and that in this economy one would respond in this manner when there are paying customers. We were more than polite and did not provoke him in any way. Having seen only two occupied tables in the entire restaurant on a Saturday night should have clued us in that this restaurant had troubles. The fact that he tried to provoke a fight is incredibly outrageous. This entire situation could have easily been rectified had the owner displayed any amount of integrity and civility; to acknowledge that his customers are his livelihood. It is clear to us that he has no desire to keep his restaurant going. Perhaps the hat should be hung.

I’ll go back again, as it’s convenient to my office. Otherwise, eh.

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Our biggest mistake was going to this restaurant after reading all the poor reviews on their service and the unprofessionalism shown by the owner Jim. Since the majority of the letters on this site say the same thing I’m saying I don’t feel it is worth the debate. My only point would be if you want to have an enjoyable dinner out I would pick another restaurant to go to.

It was my wife’s birthday so we took her and her parents and brother and sister in law out to eat here. The waitress did not tell us any specials and when our calamari came it was way over cooked so we had to send it back. After that we waited about 30 minutes for our entrees and never saw the waitress, so I went to ask the man at the front if we could get served and he said we would just have to wait. I told him m wife read on the internet that their service was not the best, and he told me I was not welcomed back. he told me to go eat on the internet and came unglued. I went back to the table and we finally got served after which we paid and tipped and were leaving.

On the way out the owner came over and said it was good to fire a customer once and ahwile and that he was firing me “Mr. Internet Man”. At that point he started to physically get us out of the restaurant and used a lot of swear words.

The net is that this is a terrible managed restaurant.

We received a gift certificate for our 50th wedding anniversary.
I don’t know what all of those before us complained about but we had a great experience, and we have eaten in restaurants all across the country and Europe so know a good meal when we get one